The technical support is usually located in the region and supported by HQ specialists. Our experts care for rapid fault clearance providing optimal network availability.
The technical support Service includes:
Defined response times
Different technical priorities according to customer requirements
R&D expert backup
Flexible communication interfaces (Web interface, phone, mail, fax, etc.)
Guaranteed service levels
Regular progress reports throughout the problem solving process
Flexibility through different response classes
The Siemens technical support is experienced, well trained and worldwide available. These specialists, who are supported by HQ provide fast and effective clearance of technical problems, which minimizes the downtime of customer’s communication network.
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