In order to assure a fast and qualified support for our customers in case of network problems and to keep the outage times to an absolute minimum, we offer a 24x7 hotline service. The Hotline acts as the first contact to insure ticketing process and query identification for clarifications.
The Siemens Service offers:
Flexible communication interfaces (Web interface, phone, mail, fax, etc.)
Continuous support right to the restoration of service
Follow up of the emergency cause within the Trouble Resolution Service
The Siemens Hotline service assures fastest and competent support in case of network problems. Defined contact partners provide continuous assistance throughout the complete problem solving process. Network downtimes are minimized.
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