Customer Support Center (CSC)

Don´t hesitate to contact us - 24 hours a day, 365 days a year.

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    Customer Support Center (CSC)
    Phone: +49 (0)180 524 70 00
    Fax: +49 (0)180 524 24 71

    *(Charges depending on Provider)

    The Customer Support Center (CSC) is a highly qualified service provider channel for all inquiries in the field of energy.

    We offer competent, reliable and prompt customer support, worldwide, 24 hours a day in English and German language.
    Our Portfolio:

    • 24/7 availability
      We ensure availability 24 hours a day, 365 days a year

    • First level support
      Well trained and experienced support agents execute all incoming requests promptly and professional to ensure the quickest possible and best assistance for the customers of our clients.

    • Second level support
      Experts on the second level clarify incoming requests directly with the customer, e.g. technical questions, orders etc.

    • Process and ticket system
      The ticket system ensures transparency and ticket tracking including effective escalation management.

    • Escalation management
      We monitor the processing of tickets up to a certain status which guarantees a prompt and proper handling of the tickets.

    The CSC is certified according to EN15838 Customer Contact Centers: Requirements for Service Provision and ISO 9001, ISO 14001, ISO 18001 Integrated Management System.

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