Here you can find the general Service & Support functions of the process instrumentation.
Your local partner
he right person in the regional organization for your questions on the topic sales, technical support, fieldservice, repair and spare parts in any country you can find here:
Local Partner Database
The Online Support offers you a comprehensive information system for all Industry Automation and Drive Technologies Service & Support subjects at any time.
From product support to service information to interactive services, the Online Support is always your first step - around the clock, every day of the year.
Link to Online Support
Technical assistance for products and systems in english language round the clock.
Link to Technical Support
For our customers in Germany, the number of the central Hotline is +49 911 895 7 222
Glossary – Explosion Protection and Approvals
In the following glossary you can find an overview with explanations regarding explosion protection and other approvals.
For field service request on process instrumentation please contact your regional service organisation. You can find them under: Contact Field Service
PI specialist on-site
In case there is no field service available in the regional service organization, feel free to contact us. There is an opportunity to send a PI product specialist from Customer Support department.
If support is needed for temperature and pressure instrumentation, valve positioner, level products, flow devices and weighing technology please contact:
Contact: Mr. Hipp
Phone: +49 721 595 2462
Request also via SIROT (ID # 609) Headquarter PD PA PI
Return Goods Note
When returning goods, please mind the sufficient identification or provision of order information for processing. For this purpose please you can use our return good note.
Information about the returned good (e.g. reason for return) an the declaration of decontamination has to be fixed distinctly and visibly outside the packing.
A return good note draft you can find here.
Please note that we have returned equipment/spare parts with which no decontamination explanation is enclosed cleaned at the expense of the forwarder professionally before a further processing. de en
The warranty conditions depend on the relevant delivery contract with Siemens. Unless otherwise agreed in the relevant delivery or service contract, no service assignment can be made free of charge within the warranty period.
Extended Warranty or Extended Exchange Option (EEO)
Extended Exchange Option" (EEO) helps further reducing plant risk and maximize operating economy. EEO provides the replacement of faulty products and systems over an extended period. The length of the extension can be selected in yearly increments from 1 to 4 years, following seamlessly from the time the standard warranty expires.
Within this period, you will receive free replacement for faulty products as agreed under the terms of the EEO.
With EEO, Siemens can also optimize the provision of spare parts at the regional location of your machines or plant.
For more information please contact your local sales contact person.
Sales flyer EEO
Spare parts information
All spare parts information is available in our PIA Lifecycle Portal. There you have the possibility of downloading spare parts lists as Word or Excel files.