Service, Tools, Downloads and FAQs

Service (Technical Support, Google Earth, ASIS)

Efficient and fast help - not only in fault cases:

Technical Support

Whether you have questions regarding warranty, telephone support or are requesting a technician to visit your site, you require a spare part or you wish to issue a repair contract: We are their for you in over 190 countries. Contact directly our technical engineers, while you send us on Internet a Support Request.

Google Earth Tour "SIMATIC IPC/PG Repairs"

When using Google Earth, you will be able to start a virtual world trip to all repair center of SIMATIC IPC/PG. For this purpose, you simply download the file ipc-pg-repairs.kmz and open it in Google Earth – and here you go! A direct contact with the contact persons is possible via e-mail. ipc-pg-repairs.kmz

After Sales Information System (ASIS)

Information about the products, drivers, bios updates and related service is available on this page.

Tools (TIA Selection Tool, PED)

TIA Selection Tool

The TIA Selection Tool supports you with selecting processors, memory configurations, drives, add-on cards, and pre-installed, already activated operating systems. A wizard also enables selection according to technical requirements or type of application.

To order, you can export your configuration direct to the cart of the Industry Mall or the CA 01.

> Start the TIA Selection Tool

Product equipment Data: PED

With the electronic device passport (Product equipment Data: tool PED) you receive with the series number of your device straight access to the device data bank and information about the industrial PC equipment or suitable spare parts.
> Start the Product equipment Data tool PED


Here you will find software for downloading, Updates/Upgrades, Service Packs and Support Tools for example.
> More about Downloads


FAQ Database from Siemens

Our FAQ database provides you with answers to frequently asked questions associated with SIMATIC IPC and naturally the complete spectrum of industry automation and drive technology.
> More about the FAQ Database

FAQs about RoHS and WEEE    

The development and production of environmentally compatible devices are important factors in achieving compliance with the high quality standards of our industrial PCs SIMATIC IPC.
We therefore place utmost importance on a responsible approach to both environment and society. The principle of avoiding hazardous substances therefore applies to our entire process chain - from development and material selection, to production and transport, down to recycling.
All currently available SIMATIC IPCs and Industry Monitors are produced according to the requirements of the  RoHS (Restriction of the Use of certain Hazardous Substances in Electrical and Electronic Equipment) and  WEEE directive (Waste of Electrical and Electronic Equipment).

05/15/2013 | Author: G. Lorenz