More service and support


SIMATIC IPC - more service and support

Whoever uses an industrial PC from Siemens has a system which operates reliably round-the-clock on 365 days of the year. To make sure this remains so, we have established an appropriate service and support concept for fast and efficient help – not only for fault cases.


Global online support
Whether important technical documentation, comprehensive FAQs, tools and downloads or newsletters – we provide you with rapid help and support round-the-clock via the Internet, together with comprehensive know-how covering all sectors and application areas of SIMATIC IPCs.

Service tool PED – Product Equipment Data
With the PED service tool, you can identify and manage device and component data of SIMATIC IPCs/PGs online and worldwide by means of standard Internet browsers.

Your advantages with PED

  • Fast and exact determination of device data (e.g. delivery date, release version, hardware equipment, spare parts, etc.) at any time   

  • Support with device/system documentation (e.g. through printout of device information)

Service tool PED: >

Worldwide: 24-hour availability
The SIMATIC hotline is available 24 hours a day, 365 days a year. Our engineers offer ample experience in development, system commissioning and system tests and incorporate the development and production departments in solving your problem. They can therefore assist you even with difficult cases.

Worldwide: Always within reach
Siemens has 36 repair centers in 29 countries, and subsidiaries in 190 countries. As a user, you are thus provided with the maximum of competent support – from PC repairs in our Repair Centers down to on-site servicing.

Project support
You require support with the dimensioning and options of a PC-based automation project or even engineering support?
Specifically for this purpose, Siemens has established Competence Centers for PC-based Automation in China, Germany, and Italy, with experts who closely cooperate with the development department and competently support you.


NEW: Online Support-App

Industry Online Support-App

The Online Support App enables you to access more than 300,000 documents on all Siemens Industry products, anywhere and anytime. No matter whether you face problems implementing your project, need help with troubleshooting, want to expand your facility or newly plan one.

More information about the > Online Support-App

> Online Support App 2.0 - discover the new features with our video.