Service for customized products

No concessions to the standard

Quality is part of service

Our service and support concept offers you comprehensive support from A to Z. The portfolio covers the entire product lifecycle and includes:

Pre-Sales and after-sales support 

  • Requirements analysis, concept creation, solution generation

  • Competent project support from the offer through to delivery and beyond

  • Individual repair concepts and a worldwide Siemens service network with 33 repair centers  in 28 countries and branches in 190 countries

  • 24-hour product support over the SIMATIC Hotline.

Our engineers have experience in development, system commissioning and   system tests and engage with the development and production departments to solve your problem.

System test of hardware and software, e.g.

  • EMC chamber for testing electromagnetic compatibility

  • Thermal simulation with heat imaging camera to detect heat pockets and develop efficient heat dissipation concepts

  • Run-in test with system testing of all components in a 36-hour heat test at 40 degrees Celsius in a heated cabinet

  • Stress test for high vibration/shock loading, specially for CPU, graphics, memory, drives, modules, etc.

Online service tool PED - Product Equipment Data

With the PED service tool, you can identify and manage device and component data of SIMATIC IPCs/PGs online and worldwide at any time using standard Internet browsers.

  • Fast and precise determination of device data (e.g. delivery date, release version, hardware equipment, spare parts, etc.) at any time.

  • Support with device/system documentation (e.g. through printout of device information)

Certification and approval of hardware and software

  •  e.g. UL and CE industry certification

 On-site service

  • e.g. for plant failure, on-site repair and product upgrades