Communication Solutions - Hyatt Regency Mumbai, India

Customer

Hyatt Regency Mumbai, India - Website

The Hyatt Regency Mumbai is a luxury 5-star hotel located on Sahar Airport Road in Mumbai (Bombay), India. Hyatt Regency Mumbai is the city's premier gateway hotel. The hotel is adjacent to Mumbai's international airport and minutes from the domestic terminals.

The hotel is also close to Santa Cruz domestic airport. Hyatt Regency Mumbai is the preferred hotel for business travelers visiting the city of Mumbai. The hotel is also host to Club Prana Spa.

The hotel at a glance

  • 547 luxurious guest rooms and suites with Hyatt’s signature Grand Club facilities

  • 30,000 sq. ft. of the city's most sophisticated and technologically advanced conference and meeting facilities

  • 147 serviced apartments

  • Four innovative speciality restaurants serving authentic Indian and international cuisine

  • An exciting entertainment center

  • A fitness center and spa, beauty treatment facilities

  • Multilevel shopping plaza which houses a range of local and international brands


Requirements

  • Robust communication infrastructure which provides seamless connectivity and availability to their guests

  • Guest service center to handle centrally guest services


Solution

  • Hicom 350 H systems

  • Duplex xystem with 528 digital extensions, 1,032 analog extensions, 6 ISDN PRI trunks, 96 analog trunks , 2AC4 operator consoles

  • 50 Optiset Advance Plus Phones with key modules

  • 480 Optiset Advance Plus with analog adapters

  • Hipath Procenter Entry V 2.0 with 10 agents and 1 supervisor

  • Caracas Link V 4.1 for 500 licenses 2 with 16 Port Comtelco Hospitality Communication Server (CHCS)

  • Integrated with Fidelio front office property management system

  • Call accounting using call charge manager

  • Total order value: $ 219,000.-