Siemens provides a comprehensive range of services such as:
Periodical inspection of computer hardware
Periodical inspection of performance and sizing parameters
Periodical inspection of timing-related issues
Performance tuning and optimization
A detailed report is provided to the customer after the system inspection
The customer gets an overview of the functionality of his system, Potentials for corrective actions, enhancements, and required updates are discussed with the customer. Decisions about implementing any action regarding the system are made in close cooperation.
Possible risks of malfunction are identified by means of regular system inspection. They are eliminated long before they cause any problem. This ensures the long-term stability of the system.
Hotline during normal working hours and 24/7, available via well-known communication channels
Competent Siemens employees who are familiar with the customer’s system provide assistance. They efficiently analyze and solve any issue via teleservice (secure VPN connection)
Reference systems with customer data models are available
Well-known communication channels ensure a quick response from the service team. This ensures that any issue is removed quickly and efficiently
The system’s functionality is restored quickly. This avoids additional disturbances due to the incident
Individual requirements regarding extensions, add-ons, and enhancements of the existing functionality can be implemented.
EnlargeIT-security and patch management
Power suppliers are facing an increased threat of cyber-attacks today. They have to make sure their IT-infrastructure, including power control systems, is optimally protected from attacks from outside. In addition to that, many countries have passed IT-security regulation that all resident companies have to comply with. These factors, amongst others, make it crucial that corporate IT-security mechanisms are always up to date.
the implementation of the latest security-relevant patches and fixes for operating systems, third-party software, and Spectrum Power software
Thorough testing of all relevant patches at the Siemens facilities and on a customer’s test/reference system before transferring them to the productive system. This forestalls any interference of the installed patches with the functionality of the system and ensures the continuous operability of the system.
Customer’s system is protected from malicious attacks and intrusions as well as compliant with governmental regulations
Stability of power supply is secured
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