Customer Support Center (CSC)Phone: +49 (0)180 524 70 00Fax: +49 (0)180 524 24 71Mail: firstname.lastname@example.org*(Charges depending on Provider)
The Customer Support Center (CSC) is a highly qualified service provider channel for all inquiries in the field of energy.
We offer competent, reliable and prompt customer support, worldwide, 24 hours a day in English and German language. Our Portfolio:
We ensure availability 24 hours a day, 365 days a year
First level support
Well trained and experienced support agents execute all incoming requests promptly and professional to ensure the quickest possible and best assistance for the customers of our clients.
Second level support
Experts on the second level clarify incoming requests directly with the customer, e.g. technical questions, orders etc.
Process and ticket system The ticket system ensures transparency and ticket tracking including effective escalation management.
We monitor the processing of tickets up to a certain status which guarantees a prompt and proper handling of the tickets.
The CSC is certified according to EN15838 Customer Contact Centers: Requirements for Service Provision and ISO 9001, ISO 14001, ISO 18001 Integrated Management System.
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