Technical support ensures higher plant efficiency

»Technical inquiries about products and system can occur any time – from optimal use to fault clearance. The Technical Support specialists provide 24/7 support and answer questions about the functionality and utilization of products and systems.«

The correct design and configuration of system solutions’ product interfaces and the optimal development of products and systems are crucial for an efficient and safe plant. The fast analysis of system and fault notifications as well as the according measures ensure the high availability of machines and plants. Questions about individual products and entire automation solutions can occur at every time and in any industry. This is why Siemens provides customized technical support for all inquiries about functionality, handling, and fault clearance of industrial products and solutions – via phone, email, and remote access.

Particularly urgent cases are given preferential treatment by experienced experts worldwide, who also involve colleagues from other departments such as development, on-site service, and sales whenever necessary. Technical Support services also cover obsolete and discontinued products. A support request number ensures the clear identification and tracking of all support requests.