Remote maintenance of automation systems via phone or internet
Machines and plants are increasingly operated in places which are far away from the place of manufacture. Manufacturers of plants must nevertheless be able to provide support in the event of a fault. Especially during the warranty period this can result in high costs. TeleService helps to reduce this risk.
With the new TS Adapter IE Advanced you are especially flexible due to the high performance.
Shorter response times for service calls
On-site service calls can be reduced to a minimum
Easy-to-handle solution, tailored to industrial automation
Support for SIMATIC-specific services
Support for PROFIBUS and PROFINET networks
Complete integration into TIA Portal
The possible applications for TeleService are manifold. Plants can be diagnosed, values set and programs or data transmitted from any place on earth via internet or telephone cable. TeleService contributes significantly to reduce travel and personnel costs for service calls and has therefore been a standard product in automation for a long time.
SIMATIC TeleService comprises the following coordinated components:
TeleService adapter with integral analog or ISDN modem, internet interface and/or serial interface for external modem, e.g. wireless modem
TeleService software with access data management, enabling user-friendly establishment of the connection to the automation components, eventually using function blocks for remote maintenance, remote link, and alarm via text message or fax.
Type of connection
TeleService Adapter II Analog
TeleService Adapter II ISDN
TeleService Adapter IE Standard
TeleService Adapter IE Standard
TeleService Adapter IE Basic
TeleService Adapter IE Advanced
1 GSM wireless modem via serial RS232 interface
TeleService is completely integrated into the TIA Portal!
The complete integration of the TeleService software (including telefone book for access management) into the TIA Portal allows you a convenient remote service of your automation components without hassle. You will be supported by funktion blocks to establish the remote access, remote connections or sending text messages or emails. With STEP 7 (Simatic Manager) you can use the TeleService software wit identical feature set and function blocks (except TeleService Adapter IE Advanced).
when using TeleService Adapter IE Advanced
Remote service via VPN
Authentification of the TeleService adapters with certificates
Hardware supports random number generation
User management with definable login rules
Logging of security events, exportable
Release and locking of connections, also time controlled
TS Adapter IE advanced supports also configurable packet filters
when using TeleService Adapter II / IE Standard / IE Basic
For remote maintenance a technician connects into a remote plant via internet or by telephone. TIA Portal or STEP 7 can be used to read status information or to correct the user program remotely.
Remote connections are used to transmit data from or to the automation system. TeleService supports program-controlled connection buildup between the programming device (PG) and automation system. Process data exchanges between several automation systems can also be coordinated. Three types of remote connection are possible
Remote connections to a plant which are initiated by a programming device or PC, for example, to transmit recipes to a remote plant or to transmit process or plant files for analysis or processing at a central office
Remote connections to the PG initiated by the plant
Remote connections between two plants for exchanging process data.
Sending a text message or email from a plant
This function can be used to send text messages from a plant to a mobile phone. TeleService can also send the text message to a provider which then forwards the message as a fax or email.
The TeleService Adapter IE (Standard/Basic/Advanced) is used to send emails directly.
Remote access to HMI device
With the TeleService Adapter IE, it is possible to access an HMI device for remote maintenance. WinCC flexible with Smart- Service/SmartAccess is required for human machine interfacing. Internet Explorer or the SmartClient option is used