SIMATIC TeleService

Remote maintenance of automation systems via phone or internet

Description

Machines and plants are increasingly operated in places which are far away from the place of manufacture. Manufacturers of plants must nevertheless be able to provide support in the event of a fault. Especially during the warranty period this can result in high costs. TeleService helps to reduce this risk.
With the new TS Adapter IE Advanced you are especially flexible due to the high performance.

Teleservice via Cellular GSM Network

  • Shorter response times for service calls

  • On-site service calls can be reduced to a minimum

  • Easy-to-handle solution, tailored to industrial automation

  • Support for SIMATIC-specific services

  • Support for PROFIBUS and PROFINET networks

  • Complete integration into TIA Portal

Teleservice via Internet


The possible applications for TeleService are manifold. Plants can be diagnosed, values set and programs or data transmitted from any place on earth via internet or telephone cable. TeleService contributes significantly to reduce travel and personnel costs for service calls and has therefore been a standard product in automation for a long time.

Components

SIMATIC TeleService comprises the following coordinated components:

  • TeleService adapter with integral analog or ISDN modem, internet interface and/or serial interface for external modem, e.g. wireless modem

  • TeleService software with access data management, enabling user-friendly establishment of the connection to the automation components, eventually using function blocks for remote maintenance, remote link, and alarm via text message or fax.

Telesevice Adapter

Type of connection

Automation network

Text message

e-mail

TeleService Adapter II Analog

Analog

MPI/PROFIBUS

x1

-

TeleService Adapter II ISDN

ISDN

MPI/PROFIBUS

x1

-

TeleService Adapter IE Standard
Analog

Analog

PROFINET /
Industrial Ethernet

-

x

TeleService Adapter IE Standard
ISDN

ISDN

PROFINET /
Industrial Ethernet

-

x

TeleService Adapter IE Basic

Analog/ISDN
GSM

PROFINET /
Industrial Ethernet

-

x

TeleService Adapter IE Advanced

Internet (VPN)
GSM

PROFINET /
Industrial Ethernet

-

x

1 GSM wireless modem via serial RS232 interface

TeleService Software
TeleService is completely integrated into the TIA Portal!
The complete integration of the TeleService software (including telefone book for access management) into the TIA Portal allows you a convenient remote service of your automation components without hassle. You will be supported by funktion blocks to establish the remote access, remote connections or sending text messages or emails. With STEP 7 (Simatic Manager) you can use the TeleService software wit identical feature set and function blocks (except TeleService Adapter IE Advanced).

Security


when using TeleService Adapter IE Advanced

  • Remote service via VPN

  • Authentification of the TeleService adapters with certificates

  • Hardware supports random number generation

  • User management with definable login rules

  • Logging of security events, exportable

  • Release and locking of connections, also time controlled

  • TS Adapter IE advanced supports also configurable packet filters

when using TeleService Adapter II / IE StandardĀ / IE Basic

  • Remote service via dial in connection

  • User-Login usingĀ  CHAP

  • Call-back (optional)

  • All TS adapters IE support also configurable packet filters


Functions

Remote maintenance
For remote maintenance a technician connects into a remote plant via internet or by telephone. TIA Portal or STEP 7 can be used to read status information or to correct the user program remotely.

Remote connection
Remote connections are used to transmit data from or to the automation system. TeleService supports program-controlled connection buildup between the programming device (PG) and automation system. Process data exchanges between several automation systems can also be coordinated. Three types of remote connection are possible

  • Remote connections to a plant which are initiated by a programming device or PC, for example, to transmit recipes to a remote plant or to transmit process or plant files for analysis or processing at a central office

  • Remote connections to the PG initiated by the plant

  • Remote connections between two plants for exchanging process data.

Sending a text message or email from a plant

This function can be used to send text messages from a plant to a mobile phone. TeleService can also send the text message to a provider which then forwards the message as a fax or email.
The TeleService Adapter IE (Standard/Basic/Advanced) is used to send emails directly.


Remote access to HMI device

With the TeleService Adapter IE, it is possible to access an HMI device for remote maintenance. WinCC flexible with Smart- Service/SmartAccess is required for human machine interfacing. Internet Explorer or the SmartClient option is used