Created by the International Organization for Standardization, ISO 9001:2008 is based on eight quality management principles: customer focus, leadership, involvement of people, process approach, system approach to management, continual improvement, fact based decision-making and mutually beneficial supplier relationships. When fully adopted, these principles have been proven to enhance organizational performance.
A quality management system addresses the needs of an organization and delivers tangible business benefits. The eight principles of quality management are intended to help organizations focus on goal orientation, systematic management and continual improvement of performance.
Benefits of ISO 9001:2008
Continually monitor and improve Performance
Realize organizational policy and objectives
Provide confidence to existing and potential customers
Enhance customer satisfaction
Proactive and systematic alignment to changing market conditions
Achieve consistency and stability in processes
Reduce dependencies of results on people and rather improve focus on processes